It’s important to be “emotionally open” to the pain and fear clients and victims feel, Strang said, as well as to what drives law enforcement. Without emotions, he said, you’re just a technician.
“Technicians don’t connect with judges, they don’t connect with juries, and they don’t connect with clients,” he said. “Unless you connect with a client, you’re not really able to walk this journey with a client, and that’s a large part of what a client needs.”
Yet, “there’s a separate ‘me’ at the end of the day,” he said. “You’ve got to figure out where the boundary is for you.”
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